Vodafone — Urgent Escalation Non-Delivery of Replacement SIM Card [protected] and Ongoing Network Issues

Address: C-100 SECTOR 44 NOIDA

Dear Vodafone Customer Care Team,

I am a long-standing Vodafone customer and hold a family plan under my account. I am writing to express my deep dissatisfaction regarding the inordinate delay in the delivery of a replacement SIM card and the lack of resolution despite repeated follow-ups.

The mobile number belonging to my wife, which is part of our family package, has been experiencing persistent network and connectivity issues for quite some time. Many callers have informed us that the phone continues to ring from their end, while no incoming call is received on the handset. This has caused considerable inconvenience and disruption.

Approximately two months ago, we requested a replacement SIM card to address this issue. We were informed that the SIM card would be chargeable, which we accepted without objection. Subsequently, one of your customer care representatives assured us on a Thursday/Friday that the SIM card would definitely be delivered by the following Monday.

Unfortunately, that promised delivery never took place.

Since then, I have been contacting your customer care team regularly, almost every week, to seek an update. Each interaction involves spending a substantial amount of time explaining the entire issue from the beginning, waiting on hold, and being assured that the matter has been escalated and that the SIM card will be delivered within the next two days. Regrettably, those "next two days" have never arrived, and nearly seven to eight weeks have now passed without any resolution.

I fail to understand the reason for this delay. As a loyal customer who has been associated with Vodafone for many years, I find this level of service extremely disappointing. Despite repeated assurances, there has been no action, no accountability, and no clear communication regarding the status of my request.

I would appreciate it if a senior member of your team could personally review this matter and explain:

1. Why the replacement SIM card has not been delivered despite repeated commitments.
2. What is causing the extraordinary delay.
3. When exactly we can expect the SIM card to be delivered.
4. What corrective measures are being taken to ensure that such issues do not continue.

I request that a responsible senior executive contact me at the earliest on **[protected]** and provide a clear update on this matter.

I sincerely hope that Vodafone will treat this complaint with the seriousness it deserves and resolve the issue without any further delay.

Thank you for your attention and prompt action.

Yours sincerely,

Navin
Mobile: [protected]