Vodafone — Value Added Services

Address:

New Delhi, Delhi

The 'look @ it' service gets added to my vodafone bill every month without my permission or active intention. I receive a message from vodafone (VD-VFCARE) informing me that the service 'Look @ it' has been added for a charge of 90 rs a month(45 rs / 15 days) and that i can deactivate it by calling or sending an SMS- STOP to 155223. Every 15 days then get a message that this service has been active and will charge me for the next period. When I try and deactivate it, the message fails to go through. This kind of a service that charges me inadvertently reeks of a spam/phishing service. According to the vodafone customer rep, this is added to a users phone when they click on a link while web browsing on the phone or accidently click on an in-app advertisement(accidently) that may open up the web browser causing the service to be activated automatically. According to the vodafone rep, the link 'i clicked' on that activated this on my number is: http://180.150.250.81/sub/look-at-it. According to a vodafone customer rep, this is a web service, and not a vodafone value added service even though it shows up on the bills as value added service. Apparently, this is a bollywood news/info service, although ive never attempted to access it/dont know how to. Trying to access this link from my laptop browser gives a message: 'Sorry, your device is not supporting!' Accessing it from the phone would mean it gets activated on my phone again so i wont attempt to. I asked vodafone to ban/barr this service but they will not do it. I see other consumer complaints on this board for this service but i see no resolution.