| Address: | Malappuram, Kerala, 676302 |
I have noticed that, Vodafone Kerala they are charging for value added services with out knowing the customer. They deduct 35 rupees for each services, even the customer doesn't know about those services.
When I contacted vodafone customer care, they said these are because we have activated Internet in your mobile. I requested to deactivate all value added services still same, again and again my balance deducted for different value added services.
Customer care personal also giving some stupid suggestions like install this app and that app, complaining that you are using paid app, don't use micromax, oh God I really irritated.
Simply vodafone doing this, they don't have any solution for this to restrict the balance deduction. I lose 150 rupees in a single day. This might be happening with many.
Vodafone kerala is cheating their customers. I'm using same mobile and in vodafone Delhi number with 3G network but nothing as yet happened. Vodafone might be mis using the education backward people. Many customers still don't know where they lose their balance.
Please enquire and take necessary action against vodafone kerala, and ask to stop this game and revert the money which are deducted from customers. Was this information helpful? | 
I faced a similar problem once. A value added service was activated on my phone. I tried to get rid of it but customer care people were not helpful at all. So finally I had to find another way to deactivate these services. I have installed the Bill Bachao app to deal with such issues. The app is basically for recharging your phone or making bill payments, but it has additional features that are very useful. It has a special Self-Help feature that eliminates the need of calling the customer care now and then. You can activate Do-Not-Disturb (DND), deactivate all the Value Added Services (VAS), get alerts for the latest plans available, check your balance, and do lots more with a simple touch. Do try it. You will not have to make hundreds of calls again and again. "