I have converted my Postpaid VI number to a prepaid account a couple of months back as I had relocated to the UAE. I have raised multiple complaints on the chat support (Vi App) and contacted the local store in BTM Branch, Bengaluru. A Customer Care executive has helped in deactivating the Value Added Services Subscription ( Handset Inbuilt Games and Videos). However, I noticed that I am still getting charged for these services even after deactivating it. So far, I have been charged more than Rs. 300 for the service which I dont use.
I am not interested in using the service as I am on International Roaming, I have already sent an email to corporatecare.[protected]@vodafoneidea.com about this issue. VI App Chat support is robotic and answers only basic questions. For IR users, it is impossible to get in touch with customer care to get some basic support. I would request you to please deactivate the VAS subscriptions from my account and refund the amount that was deducted.
Appreciate your support on this.
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