Vodafone — VI illegally overcharging me

Vi (Vodafone) has been overcharging me for the past two months by almost Rs 1000. The bills mention international roaming charges but my phone data has been switched off and no call or sms were sent. I was never informed of any additional charges and didn't subscribed to any. I was only told that in case I make a call or send an sms a Rs 500 roaming pack will be activated.
Vi's customer care sends me emails repeating that the bill us genuine but they have refused to give me any explanation as to how and why there were additional charges on my bill although I did not use my phone at all and the data was switched off.

My relationship number at Vi:[protected]

I want a full refund of the amount Vi has overcharged me for.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information