I was travelling to Indonesia Via Singapore for 10 days from India. So I had activated my international pack for 10 days that vodafone was offering at INR 3999/- In my layover at Singapore the sim worked for two hours, however on reaching Bali, it did not work at all. I was stuck in the airport for hours as my SIM was not working. Through the WiFi of the airport, I tried getting on chat with Vi Customer care in India. They tried troubleshooting with no success. I told them I had paid a high amount please refund it. They told me if you do not use the pack going forward, then I can come back and once the bill is generated they will refund the money for the days it did not work and will charge me for one day which is 599 INR. With no option left I had to buy a local sim and spend more money. Now Vodafone has generated a bill adding the 3999 amount. On complaining they are refusing to refund the money and saying as a good will they will waive of 500INR where as according to me they should charge for one day and refund the remaining as the service did not work for 9 days. One can clearly see there was no usage also, so its not fair also to charge for days Vodafone service did not work. My phone no is [protected]. My complain number is #[protected]. My complain number from my travel earlier were #[protected] and #[protected]. Please help me get my refund for INR 3999-599. I have spent a lot of my time and energy on this. Charging for 10 days and providing service for 1 day is not fair. Please help! Was this information helpful? | 
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