| Address: | Hyderabad, Andhra Pradesh |
My name is Balaji Vittal. My post paid number is [protected] with the Andhra Pradesh circle of Vodafone. I have been their customer since 2004 and have never defaulted on a payment. My bill dated 1st Feb was for Rs.15, 017 which is well within my credit limit of Rs.16, 900. And my payment due date is 19th Feb, so I have 13 days more time. However, Vodafone has barred all my services and rendered my connection inactive.. Their reason is -they say that there is an unbilled amount of Rs.17, 632 for which they refuse to share details with me. They insist that I must make the Rs.15, 017 payment if I want my services restored. Also, the 1st Feb bill of Rs.15, 017 has a few discrepancies for which I need clarity. And nobody is willing to clarify my queries despite me repeatedly calling their [protected] helpline. I have repeatedly told them over phone and written to them too saying that I will make the payment on due date as I have always done in the past 10 years. I pleaded with them to restore my services because, due to the disruption I am unable to make business calls, or make on-line payments towards my monthly payments on my credit card (because the One Time Password from the credit card issuer is sent to this mobile). I am also unable to book flight tickets to meet my family in Hyderabad because all my ticket bookings are done on my credit card. Their helpline [protected] repeatedly keeps putting me on hold and not respond. As a last recourse I called up their AP Nodal Officer but their response is the same - "Pay up Rs.15, 000 for re-activation" Nobody senior not even the Nodal Officer Mr. Madhavan wants to come on line and speak with me. Even the Relationship Manager Adi Narayana refuses to take my calls. Due to this, I have suffered financial losses in the past 10 days not to speak of the mental harassment, tension and agony. Also I fear for the safety of my family members as I ham told that these service providers send local thugs to peoples' home to collect money by using intimidation and threats. I am considering asking for police protection from the local Begampet Police Station too. Request your help to please get my services activated. My alternate contact number is[protected]. Balaji Vittal. e-mail - [protected]@rediffmail.com. Thanking you, Your sincerely, Balaji Vittal.[protected].
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Further, Vodafone keeps saying that "they have been trying to contact me". This is ridiculous. They themselves had disconnected my services in Feb and rendered my mobile inactive. So how can they expect to contact me? I have shared my alternative number [protected] numerours times, but they keep saying the same thing. This is extremely, extremely disappointing, to say the least..