Vodafone — Vodafone India pre embedded games pack

I have not subscribed to any games pack, but still i have been charged rs.21 last month i was charged rs. 15 and then rs. 5 for some renewal and previously i was also charged rs.24 i have made complaints but no response please refund me back my money, i am using vodafone from past 8 years this kind of behavious is not expected ... it’s really frustrating i want my money back or i am switching to other phone