Vodafone — vodafone sim service-prepaid

Address:

Jaipur, Rajasthan, 302021

I did not start any kind of wwe service on my vodafone number, but still it got activated. I received a message to stop that service and i stopped it to prevent any money loss. According to customer care the service was started on 30th august (Which i did not start). I sent a message to stop that service on 11th sept, but the vodafone people did not stop that service. Luckily, i did not have any balance in main account and therefore no amount was deducted.
I recharged my phone with 250/- on 8th oct and 90/- was deducted due to that service.

I immediately called vodafone complaint (198) and asked them to refund my amount. The customer care executive registered a complaint on 8th oct and said that my money would be refunded by 10th oct.
When i did not receive any amount, i called vodafone customer care again and they said that no complaint for refund was registered with them. Also, they said that the previous complaint with registration number [protected] was for de activation of some service. The customer care executive also said that the amount was non refundable.

What's the problem with vodafone?
Firstly, how can they start any service on their own? Who gave them this right?
Secondly, even on sending a stop service message the service is not stopped.
Thirdly, why dis the customer care lie about the refund? Or why did i receive two different responses from the executive.

I was even told there is no email to register complaint, am not sure if this is true.

Vodaphone number: [protected]