[Resolved] Vodafone — wrong billing on data usage: despite asking for upgrade in data package

srawa

from Chennai, Tamil Nadu

Address:

New Delhi, Delhi

Hi

I was having the data pack of 300 MB at Rs 100 but when I asked to upgrade the data pack I found after some time that it is not done and I was using the data in the impression that the same has been upgraded. After that I received a message that " you will be charged on standard rates". I called up customer care and found that it was not upgraded and customer care told me that I am not the authorised person.

If I have been paying all the bills from last 5 years and all the other services were activated by me then who I the authorised person.

Just because of all this mess my bill has excessive credit limit now. As a consumer where is my fault. The bill has crossed Rs. 3000.
When I again called up customer care (198) to my surprise I have not got the solution instead they kept me waiting for 17 mins and after that they told me that all the seniors are busy.

Now I have marked an email to corporatecare.[protected]@vodafone.com and they are telling me that there is no request raised by me for up gradation of data and they don't have any records.

Kindly help as I cannot have the proof of their IVR system.

My number is : [protected]
Email ID : shubha.[protected]@gmail.com

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Dec 18, 2016

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2014

Vodafone India Customer Care's response Hello Shubha,

Thanks for speaking to us. We've made a note of your concern & will get back with an update in 48 working hours. - Reema

Regards,
Vodafone.

Verified Support

Jul 11, 2014

Vodafone India Customer Care's response Hello,

We could not reach you on 9***8****3 at 1:24PM. Kindly share the best time to contact you.

Regards,
Vodafone