Vodafone — Wrong Charges Charged against Mobile Internet Charges

Address:	New Delhi, Delhi, 110017
Website:	www.vodafone.com

Hi Team,

I am Vodafone user from my past 7 years and recently i switch to
post-paid from pre-paid.

This is in regarding that on 10th Aug'16 morning around 10 am i
enabled my cellular data and open the IRCTC app where i want to check
the live status of a train but when i entered on IRCTC app it's
showing loading and loading only as internet speed was too slow, the
loading duration is about approx. 1 minute. Then i decide to better
off my cellular data as i am unable to check the status of train.

Suddenly i received 1 pop message where it was showing last session
usage approx. 36 MB used. I have also a Vodafone app in my mobile then
i login Vodofone app and found that Rs 149 is unbilled amount.

Then on 10th Aug'16 i contacted at Vodafone customer care and told
them whole incident and as per them they ask me to wait till bill
generation, they also assured me that i don't need to worry as i will
get waiver of the same.

I want to know is it a joke or what? How can Rs 149 can be deducted
for1 minute for only surfing purpose.

The same has been charged in my e-bill which I received it today.

Looking forward for your support.