[Resolved]  Volkswagen India — 2010 jetta mt tdi abs module failure

Address:

Coimbatore, Tamil Nadu, 641004

The bellow mail i send to vw germany their grou ceo and copy to customer care
Dear mr. Mueller,

I am a jeeta customer and i have an issue in my abs unite and i try to reach yoiu but i didn't got youtr id. Now i have and i am forwarding the mails i have received from local vw dealer partner. My vehicle is having a perfect service record and it is 2010 model, it was covered 1.09, 000 kms. Till the last service of 1, 05, 000 was done at authorised service center and you can check my records.
One thing i don't understand is the abs unite life is only 1, 09, 000 kms...? I still trust german technology, also i am working in automobile field for past 37 years now working as a vice president - operation. According to my knowledge abs unite will not failure just like that and it is not a moving parts..
I send many mails to your german customer care and indian partner customer care... Finely they agree to do replace this abs unite under 30% discount price. As a loyal customer of vw i request you to approve this in goodwill basics. Being a active rotarian / bni member and free mason in my region, my friends are waiting to know how tis issue being resolve by vw.
Most of my friends also a vw or skoda customers who replace their vehicles every three years. I request you to intervine in this issue and help me in continue my patronage with vw.
I still belive vw technology is much superior technology among the other automobile mfr.

Yours in rotary

Rtn mphf pp ravichandran. R
R c of coimbatore midtown
Past president - 2013-14
Zone chairman - phf society - 2014-15
Drcc - 2015-16
Drcc - 2016-17
R i district 3201
India

After my mail to vw germany and indian operation i received a bellow mail from coimbatore dealer

Dear sir,
Greetings from volkswagen passenger cars!
Thank you very much for your patronage towards volkswagen and its products.
This has reference to your volkswagen jetta bearing registration number tn 38bd 4950 and vin no. Wvwf101k0aa552164. The vehicle sale date is 29/10/2010.
We received the vehicle on 21/10/2017 vide job order no. So1713784 at 1, 09, 436 kms for the complaint of abs warning lamp glowing. On diagnosis we, as well as volkswagen have confirmed that abs module needs to be replaced.
On the above subject please refer to the tele-con had with our gm and crm regarding the abs module replacement in your car. As per the discussions and you being a privileged customer, we will bear 30% of the cost of the abs module as a one-time goodwill on replacement.
As you are aware that, your vehicle has crossed both standard warranty of 2 years as well extended warranty period up to 4 years, hence any replacement of parts or repair in the car will be done under chargeable basis only.in case of any clarification, request you to please refer the warranty manual provided at the time of purchase.
The workings on the cost of replacement of abs module is as given below :
The mrp cost of abs module : rs.1, 37, 700/-
Goodwill discount of 30% : rs.41, 310/-
Cost of abs module after discount : rs.96, 390/-
Labour cost for replacement : rs.1, 062/-
Hence amount payable by you is : rs.97, 452/- + tax (Approx.)
Moreover the part is not readily available at our workshop as on date. Hence, we request you to kindly acknowledge this mail with an approval to order the parts and do the necessary for replacement of abs module in your car.
We assure that all the repairs will be carried out and delivered to you as per volkswagen standards & procedures up to your satisfaction. We value having you as our esteemed customer and solicit your kind understanding on the subject.
Should there be any further assistance required, kindly feel free to contact us.
Thanking you and assuring of our best service & attention always.
Thanks & regards,

R. Sreevidhya,
Head - cr
Volkswagen coimbatore
Ramani cars pvt. Ltd., | 54/1a, mettupalayam road,
Kavundampalayam | coimbatore - 641030.
E-mail :- [protected]@vw-ramanicars.co.in

My sincere question is for all the jetta / other model owners, is the abs unite life is only 1, 09, 000kms...? None of from vw or dealership service personal are replaying this question. Some one can advise how to proceed this further.. I am fed up to write mails to all top officials of vw local and their hq..
According to them the warranty period is over more over the vehicle model is 2010 (For your information my service record is 100% perfect and i did my vehicle service at dealership till 1, 05, 000 kms) and they can not to do anything regarding this