[Resolved]  Volkswagen India — Charged high amount on insurance claim

Address:

Faridabad, Haryana, 121009

I am HIGHLY DISSATISFIED and cheated at Volkswagen, nobody is responding to me, so I don't have any option other than writing this e-mail to you personally, I request you to please look in to the matter. My volkswagen Polo- HR51AV6858 with a small accident at metro station. I gave it for repair at BROADWAY Dealership, Faridabad. I took my car to Broadways on 3.01.2016 and showed the same at service center there was a big dent in the right hand side running board which was to be replaced. Mr. Sonu Bhati and Mr. Hemant Sharma attended my case. Mr. Bhati asked me my car registration copy and my Insurance Policy copy for registering my Insurance claim. They checked all my papers and gave me the estimation cost around[protected]/- approximately after verifying all my papers. As part was not available at their stores they told me that we will lodge your complaint and will indent the replacement part and as soon as they will receive the part they will get my car repaired. On 12th of January i got a call from service center that your car reparing is done and you have to pay Rs. 12172/-. I was shocked to hear this big amount. I asked them why such a huge amount when you gave me repairing cost around 2500/- 3000/-. Then they started arguing that your policy is not zero dep. I asked them why did'nt you informed me about this at the time of verifying my Insurance policy and lodging my claim with Bajaj Allianz. I asked them where is the surveyors report and the estimated given by Insurance company for my approval when there is a big difference in estimate and actual. They have no reply. Instead of feeling sorry they started blaming me. I requested them that it is a big amount difference from 3000/- to 13000/- but they did'nt helped me n listened to me. I talked to other service managers in their showroom and they were convinced that yes there was the communication gap and they have not informed or shared me surveyors report and estimation cost. There was no approval from my side for such amount, i was ready to pay for only 3000/- approximately. I talked to Mr. Faheem Khan the Broadways Service Center Head. But was so disappointed after talking to him. In-spite of sorting out the problem he started blaming me and talked so rudely with me. The day before going to showroom i mailed them and requested them to see what happened wrong at your end and give me some solution. I told them i don't want to come to their service center and create any scene in front of other customers, on this request he stated shouting at me that i am saying that i will come to your showroom and make nuisance. Mr. Faheem Khan's behaviour was so rude and bad that i have not seen any Service Center Head as such. Inspite of requesting they did'nt helped me and atlast i have to pay the whole amount and get my car back. I am requested this forum to take action against this service center and their official speciall Mr. Faheem Khan on behaving. I also wan to mention that i always get a message from Mr. Faheem Khan that whenever i get a call from Pune Office please give your feedback as "EXTREMELY SATISFIED". They are insisting customers to forcefully give wrong feedback. I have all proof of such messages. please help and take action against such cases of cheating customers. Thanks Praveen Mehra [protected]