[Resolved] Volkswagen India — cheating people in the name of annual maintenance pack

Kamalesh2277

from Chennai, Tamil Nadu

Address:	600042
Website:	www.volkswagenmadras.com

While buying my vw ameo, i purchased a amc pack which is 60000km/4 yrs maintenance... It includes 4 years oil service cost for every 15k/year... But now while i gone for service vw kun alandur... The service adviser does'nt know anything about amc and even the service manager too... They kept my vehicle for nearly one week and they are telling a reason that they should get a approval from related department to service this vehicle under amc... Cheating directly by the way of amc... Please dont purchase volkswagen cars coz the after sales is very worst... Maintenance is thrice times higher than maruthi and toyota and hyundai... So please dnt buy vw and if you buy vw the please avoid purchasing additional packs like amc, 24x7 road assistance and others... For name sake they are adding while buying... But defenitely you will feel for it if you buy that...

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Nov 22, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Oct 21, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 10th Oct, 2017.

We have not received any response to our request dated 14th Oct, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India