[Resolved]  Volkswagen India — Defective Polo

Address:

Ghaziabad, Uttar Pradesh

Concern No: CCR8815. I am having series of issues with my car (Polo Trend line petrol) since I have purchased it and I am shocked that companies like Maruti Suzuki are much better than Volkswagen. I do own 2 other cars 1 is 4 years old (Honda City) and another is 2 years old (Hundai Verna). I am extremely satisfied with these cars and havn't paid anything on their maintenance. I own a Polo also which is 2 years old which is one of the most pathetic car one could have. I am not sure how come German Engineering is failing when compared with Japanese and Korean technologies. I am having series of issues since I own it. From day 1 when I start my car it makes a very weird noise as if I am starting a mini truck. I got it checked and I was told engine mounts needs replacement. It was shocking that within 1st year engine mounts were changed where the km run was only 7000 kms. It ran fine for sometime but the issue still persist. Later, service centre said that since its a 3 cylinder car it makes such noise and engine vibrates. I took their word and didnt report this issue back. Now 4 months back I got engine malfunction light lit up on meter while i was driving it. I got it checked and I was told that sensors gone faulty. Since the car was under warranty, they were replaced and after 4 months, when my warranty has expired, the sensors have gone faulty again. After speaking to workshop's GM, he said if you get them replaced, we will give you warranty for 1 year or 10000 KMs. I am not too sure if the parts were replaced 4 months back why it's warranty not there? He said since car's warranty is over, that warranty is also expired. I have a question, you provide warranty of your parts as per when then were changed or does it fall with car's overall warranty? Now they are asking me to pay. They didn't find the root cause due to which the issue again resurfaced and that doesn't guarantee that these parts wont malfunction again in near future. I want a Volkswagen engineer to see whats wrong with it and get it sorted. I don't trust service center anymore. My only ill luck is that I have got only 1 service center near my home which is 10-14 knms away and the biggest stupidity which I did was, buying a Volkswagen car. I received calls from your mumbai office for feedback and despite of negative feedbacks, no action was taken by Volkswagen. I am surprised at German Engineering and Volkswagen, which is one of the top notch brand is car manufacturing. Maruti Suzuki is better than German Engineering. At least their parts are inexpensive and do not tear off so easily. Please look into this ASAP else I have to take this case to higher authorities.