[Resolved]  Volkswagen India — Engine problem with service

Address:Faridabad, Haryana, 121001

Hi team,
I m driving Volkswagen polo from last 4.5 year and now I have a very worst experience of my car Volkswagen polo during last week.No is HR51AP3344.. I m very shameful to say that i have serviced my vehicle at 80, 000 kms. it means next due date of my service is 95000 or 1 year. but before my due date, my vehicles engine oil was literally at zero level.. i was driving with my family at manalli ...in the meanwhile my driver faced some challenges while driving...den he saw that engine oil was at zero level...and the kilometres that covers from last service was 13000. and volkswagen gives proper assurance of 15000 kms or 1 year. I was shocked to see it . I seriously had a worst experience with the service part that is done last time... now i seriously dont have trust with volkswagen. i was planning to buy another diesel variant of polo. but now i have changed my plan.
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Aug 8, 2021
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
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Volkswagen India — Negligence of contacting customer

After making a test drive request the officials of volkswagen are not coming neither contacting me for further assitance!
My loan account no is [protected] at Hyderabad
I cleared all my EMI in April 2016 for my SKODA RAAPID Car

Please send NOC and other papers immediately
C.Jhansi Vijaya Lakshmi

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I went to Volkswagon Guwahati dealer on 12th May 2016. Although the signboard changed from Volkwagon to Honda, one lady assured me for booking, To day the gatekeeper informed me that there will no service available for volkwagon. When your new service centre in Guwahati will come?

Promises made

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Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

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