[Resolved] Volkswagen India — turbo charger of my polo car is not working. a complaint has been lodged on 19 june 2019 but no action taken. | |||
I had lodged a complaint (Complaint id.2368235), med 26444 on 19th june 2019 that the turbo charger of my polo car up 78 dv 1385 has mal functioned and it should be changed at the earliest as the car is in extended warranty which covers all types of engine mal function. But till date no action has been taken. On enquiry i have been informed by the service centre at kanpur that permission for change of turbocharger has not been given by volkswagen and there is some issue of volkswagen with bajaj alliance. I have to point out that the commitment for warranty was given by volkswagen and so it should honour it. I has come to my knowledge that this is the usual way that customers are harassed by volkswagen but not fulfilling their commitment and that in end do the required repairs either under pressure of being shamed on social media or due to judicial pressure. It such behaviour of volkswagen executives should exposed to the public by organising a press conference and also customers who been harnessed should shame them and the proceedings of it be uploaded on facebook and twitter. Sanjiv lal Was this information helpful? | |||
Oct 6, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Aug 31, 2019 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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