[Resolved]  Volkswagen India — Worst Customer Experience

Address:

Pune, Maharashtra

Hi, I am crushing myself for buying your 2 cars in just gap of 5 months; 1st Vento ( MH.12.LD. 3001) & 2nd Polo ( MH.12.LP 3793). Reasons : 1. Worst customer care help line : you call them they will ask you questions and finally say that your car is out of road side assistance as its more than 2 years… How can you have a system where a 4 months car is shown as 2 year old. The time for help is more than 45 minutes for main Pune city .. My car Vento MH.12.LD 3001 met with accident on Friday morning.. I called up customer car and the executive after asking me 100 questions finally declared my car out of service for road side assistance as its 2 year old.. Such a big company charging premium on quality and service and this is how they maintain the data.. entire incident Vaibhav the only helpful guy in your entire organisation because of whom I bought the other car was in conference explaining the call centre guy that the car is new. Vaibhav also said to the executive that I will mail you the invoice but first send the help. 2. Finally the person agreed and said it will take minimum 45 minutes or more to get the help. Excellent if you take 45 minutes in city like Pune .. Boat Club road.. main city how can you be trusted for some outstation location. Just to give you an example My friend Ashish has got 12 year old MARUTI ALTO by accident he left the head light switched on. 10.00 PM we were out .. battery drained. He just called Maruti customer care.. 15 minutes shuttle arrived, did the jump start and we were off.. What a Service for 12 year old Alto.. Mine 4 months Vento Paid a premium and look at the service.. 3. I gave my car at BU Bhandari for insurance claim .. Friday around 2 PM. They said Insurance person has left .. Sat being Holiday, Sunday again Holiday. Monday he will come .. we will do survey then we will call you. Ok. Monday I got call that bumper needs to change .. Ok .. When will I get the car in weeks’ time.. Why ? again same answer we have to wait for the Insurance person to process the claim.. we have to paint the bumper and so, , on . So basis the payment received from insurance we will do the work and give you the car but minimum time frame is week more from Monday. 4. My question is : a) Why have I taken a zero dep policy b) Why is such a BIG BRAND Working on the mercy of Insurance policy guy c) Why does a Bumper changing work takes a weeks’ time d) I have not opted for respective insurance company who take so much time .. e) I think you must be getting good commission on the insurance against which you are ready to sacrifice the customer satisfaction 5. When I registered my complain at website I expected a call from the company but Instead I got a call from the dealer . The lady said she will get back to me but in vain. No call till today from the said dealer helpdesk. So it proves that Volkswagen is only interested in selling the cars through dealers and they don’t feel accountable for the service. The website complains are also forwarded to dealers without any check form the company whether they are resolved or not. Believe me I am feeling cheated for paying a premium for your cars.. I am seriously crushing myself for buying the second one… I have lost the entire pride of owing a German car with Volkswagen brand.. Worst customer service.. you are following the SKODA Steps… I will use every media to inform my family my friends so that nobody else faces the problems the way I am facing… I will never ever refer anyone Volkswagen…. Regards, Jitendra Singh Deputy General Manager : Sales Mob : [protected]