[Resolved] Voltas — ac coil mismatch

[Resolved] Voltas — ac coil mismatch

S Spkannansai from Chennai, Tamil Nadu

I have purchased 2 voltas split ac 1.5 ton model vertis premium 3s at vivek showroom vadapalani on may 2010, recently i have shifted my home and raise for instalation in voltas, ac technician told one ac is copper coil and another is aluminum becauseofthat gas is leaking, now only we came toknow that difference in coil but we paid same pricefor both ac, we contact vivekshowroom they told it's not our mistakes it's voltas showroom mistake. Replace copper coil and do the needful at earliest. Was this information helpful? No (0) Yes (0)
Jun 23, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. May 12, 2018 Updated by Spkannansai I have purchased 2 voltas split Ac 1.5 ton model vertis premium 3s at vivek showroom vadapalani on may 2010, recently i have shifted my home and raise for instalation in voltas, Ac technician told one ac is copper coil and another is aluminum becauseofthat gas is leaking, now only we came toknow that difference in coil but we paid same pricefor both Ac, we contact vivekshowroom they told it's not our mistakes it's voltas showroom mistake. Replace copper coil and do the needful at earliest Verified Support May 14, 2018 Voltas Customer Care's response Dear Customer(Spkannansai), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support May 22, 2018 Voltas Customer Care's response Dear Customer(Spkannansai), We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Regards, Voltas Online Team
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Comments

nakul9

from Gurgaon, Haryana

I bought window ac from vijay sales indirapuram ghaziabad on 7-april-17 i called several times for service but got no response later when a service person came he told me that gas and cooling coil is not working and your warranty period is over on 5 days back, how such technical problems come i 1 year in a company like voltas, hope you rectify the genuine problem i will be thankful to you my no-[protected]

Voltas Customer Care's response, May 14, 2018

Verified Support

Dear Customer(nakul9),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 23, 2018

Verified Support

Dear Customer(nakul9),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team