[Resolved] Voltas — Air Cooler 60 litres- service no - [protected]

Neha Rathi Hurgat

from Hyderabad, Telangana

Address:	Mumbai City, Maharashtra, 500015
Website:	www.voltas.com

Complaint no [protected].

Complaint given for a brand new cooler purchased . It was not working properly had purchased from Bajaj Electronic on 5th April.
I had placed a special request stating that its is urgent breakdown request as I have purchased a new cooler since guest were coming.
After calling your toll free customer portal and local customer portal about 10-15 times also no one has come to our house for repair.

We have other companies branded products(Samsung /LG)..But one complain and I have technician at our doorstep in 24-48 hours.

Very unhappy with your services. Demand you to replace my product or full refund.

Regards
Neha-[protected]

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May 13, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2017

Voltas Customer Care's response Dear Neha Rathi,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 16, 2017

Voltas Customer Care's response Dear Neha Rathi,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team