VRL Travels — Laptop lost with bag in locked bus

Address:

Mumbai City, Maharashtra

I was in the Mumbai Bellary I-Shift Multi-Axle Volvo A/c Sleeper Coach (KA25/D4835) bus at seat U20 on 29/04/2015. The bus stopped for dinner at food court hotel in pune. After coming out, the bus was locked. When I again went my Acer laptop & bag were missing. I inforned the driver and his assistant. They told we can see CCTV footage at Hubli. At Pune Police Stn also they told to see footage first and then lodge complaint. At Hubli the VRL employees told that the CCTV recordings will be shown to police only if complaint is lodged. Now the police at Hospet says the complaint FIR can be done at Pune only. Whats the use of such CCTV camera systems if it cannot provide security. If the laptop is miused by anyone, both I and my company will not be reponsible for the misuse. Again I request VRL to take things seriously and look into the matter. After paying around 1900Rs fare, if VRL just cannot guarantee security it's no point in travelling by VRL in future. I hope you will look in the CCTV recordings.