[Resolved]  IFB Senorita Dx 5.5 Kg — Regarding the Franchise and Service person

Address:

Karnataka

This is regarding IFB SENORITA DX 5.5 KG washing machine , i am owning this machine from past 4 years. I dont have any complaint with IFB company or the product.
I have an issue with the service providers for maintence of the machine.
The service provided by the IFB franchise person in the Bellary city, Karnataka is very BAD . I hope the service person is monopoly in the Bellary city.
He missguide the Customers not to call the service center insted to call him directly on his cell and he attend and resolve the issues.
Till Today from 5 years no Job card, service report or customer copy is given to Customer.
They dont maintine any records regarding the service provided to the machine or take the feed back from the customer .
During the time of AMC renewal, He will never give the AMC Bill or recepit immidetly to the Customer .
will take more than 3 or 4 months to give that Bill after repetedly following up.
I have recomanded almost 10 persons to go for IFB washing machines in Bellary , but due to this service person i am really loosing my Good will in the people and even the IFB company is loosing it .
Please concentrate on this issue as soon as possible so that IFB should not loose the valuble customers and their trust due to the IFB franchise persons .
Note: " Its clerarly an franchise person issue ."