[Resolved]  Panasonic Top Loading Washing Machine — BAD AFTER SALE SERVICE.

Address:

Uttar Pradesh

SERVICE REQ ASC[protected]
We placed order for WASHING machine with Deepak Electronics Kanpur. paid advance with order. Promised date of delivery was 2-3 days but actual delivery took four months.
Now its almost two months and machine is completely dead
I called the customer care and service center several times, they have not been able to pin-point the problem. So far they have been doing trials and error by replacing one part and other (PCB FRONT, PCB REAR , POWER SUPPLY AND SO ON) During this time I have called Panasonic HO but no result.
I asked PANASONIC for (a) extension of warranty for the time we are loosing in waiting for replacement parts but our request was IGNORED FIRST, AND REFUSED later.
Alternatively, I asked Panasonic for refunding our payment and take the machine back but Panasonic ignored this request as well..
There is no any commitment on date. We need result oriented reply with firm date , not interested in same set of response
"We request you to kindly cooperate with us till that time.
We assure you that we will surely get the complaint fixed. " ..open dated without any committed date.
Please note that during several trial and errors by PANASONIC incompetent technicians, (from two different service centers) the said machine is dismantled and re-assembled many times, say 5-6 times as per my knowledge. BUT Problem is not fixed yet and the machine has lost its genuine factory fitted originality. Of course we cannot accept this in a brand new machine we just bought.
We once again request Panasonic to take the machine back from us and arrange for refunds of purchase value.

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