[Resolved] Western Digital — Replacement of external hard drive

JAI CHOPRA

from Delhi, Delhi

Jul 4, 2015

Address: New Delhi, Delhi

yesterday my passport ultra 2TB external hard drive stopped working. it was hardly 11 days since i receive it from amazon. yesterday when i attached it to my macbook pro it only showed the white light in the hard drive but read hee nahi ho rah thi laptop main. i want it replaced asap. i talked to both amazon and wd regarding this problem for 30 mins and finally amazon said WD should provide you with DOA letter then only they will be able to replace it.
my case id no[protected]
i got it from amazon on 17th june 2015
my name is harsh chopra
email id - [protected]@gmail.com
s/n of hard drive - WXD1A159VDXX

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Complaint marked as Resolved

Western Digital customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2015

Western Digital Customer Care's response Hi JAI CHOPAR,

I am sorry for unconvinced. I will try my best to help you out on this matter. Based on your post, I'd suggest you to proceed for an RMA with us.

For RMA service, you may refer the link below. This link will help you to understand the RMA process in WD:

http://products.wdc.com/support/kb.ashx?id=RqEMyP

For more information about warranty support, you may visit to: http://products.wdc.com/support/kb.ashx?id=cE8d4C

You can use our RMA service via website, call and email us for your request. Our support team will happy to help you.

The following link has details of India support team: http://products.wdc.com/support/kb.ashx?id=9dVsEd

Hope it helps.

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Comments

Western Digital Customer Care

Jul 8, 2015

Verified Support

Best Review

Hi JAI CHOPAR,

I am sorry for unconvinced. I will try my best to help you out on this matter. Based on your post, I'd suggest you to proceed for an RMA with us.

For RMA service, you may refer the link below. This link will help you to understand the RMA process in WD:

http://products.wdc.com/support/kb.ashx?id=RqEMyP

For more information about warranty support, you may visit to: http://products.wdc.com/support/kb.ashx?id=cE8d4C

You can use our RMA service via website, call and email us for your request. Our support team will happy to help you.

The following link has details of India support team: http://products.wdc.com/support/kb.ashx?id=9dVsEd

Hope it helps.

Gudla Anand

from Pune, Maharashtra

Jun 8, 2016