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[Resolved]  Whirlpool India — Fridge not cooling from the time of purchase

I wish to complain about whirlpool refrigerator “515 IF INV CNV PLATINA-N 3S ALPHA STEEL” purchased on May 16th 2020 from Reliance Digital, Porur, Chennai-116 ( Delivered on May 18th 2020)

Our Whirlpool Refrigerator is just a year old. From the time we have bought it, we have been facing this issue of things kept inside get spoiled. All my veggies get rotten, spoiled, gets fungus, dries out (attaching the picture for your reference). Milk gets spoiled in a day or two. I have made several attempts to reach Whirlpool during the initial period within two to three months of purchase, but they say it is a Reliance exclusive model and any product bought from Reliance Digital will be serviced by Reliance only. I have been raising this issue several times during warranty period itself but whirlpool redirected me to Reliance. Hence reached Reliance for assistance.

First complaint was raised on Dec 2nd 2020 (Service request number [protected]) and the ticket was closed on next day without the complaint being resolved. The second complaint was raised on April 2nd 2021 (Service request number 021 [protected]) after which three technicians came and again without the issue being resolved the ticket was closed on next day. Both the times when technicians came they only adjust the temperature and says it will be fine. Again I used to face the same issue. I am fed up of complaining now. Especially during lockdown I’m not able to store anything inside my Refrigerator.

I regret buying this brand and especially buying this model. I witness people with other brands storing their veggies and dairy for at least 15 day and they stay fresh. But with this Whirlpool refrigerator it doesn’t lasts for a week or so.
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Sep 26, 2021
Complaint marked as Resolved 
Aug 15, 2021

Complaint Status

Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2021
Whirlpool India Customer Care's response
Dear Team,

As checked customer contact details are not available.

Regards,
Whirlpool Support
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