[Resolved]  Whirlpool India — Issues in your product (Whirlpool washing machine)

Address:

Mumbai City, Maharashtra

I had purchased your product (Whirlpool Washing Machine - Fully automatic 6.5kg Top load) from Reliance Digital in the month of February 2009. Unfortunately, since purchase of your product, not a single year passed when I have not faced issue with the machine. Every year front panel (where buttons are located) was changed, and you will surprise till date the panel has been changed for at least 6 times. Every time your engineer visits, he tries to sell an additional product (machine accessory), but the actual root cause remains same. The records of the washing machine service/faulty part replacement may be fetched from your system. Though, I don’t have to bear the cost of service/ replacement of faulty part, as I had taken extended warranty/ AMC for the machine. Here, you will also agree with me that cost of AMC will be getting higher year by year and as per my past experience, probability of machine developing fault in future is also very high. Now, it has not been even a year completed, from the last change, again fault is developed in the machine. I have also written to your office in earlier occasions, but all gone in vain. I do not expect this kind of careless behaviour from such a big and reputed company. I request you to please intervene in this matter and would appreciate if machine gets replaced with new one. I look forward to your reply and a resolution to my problem and will wait until 30 days before seeking help from a consumer court. Please contact me at the address or by phone mentioned below. I will be thankful to you.