[Resolved]  Whirlpool India — refund not received

Address:

Kolkata, West Bengal, 700026

A refrigerator of whirlpool was purchased on 01/08/2012 amounting to rs. 30000/-.in the very first year there was a problem with a part for which a replacement was being done. Now on 11/08/2018 the fridge suddenly stopped working. A complaint was being raised at the whirlpool customer care no. [protected] and a complaint no. Kl[protected] was allotted. The engineer came and on inspection initially said an electronic part has stopped working and said the replacement of such will rectify the problem. After a couple of days a different person from the whirlpool’s end came and took some photographs and said that due to water retention the whole back side has been damaged. After a couple of day we were informed that the company cannot replace the damaged part and hence the full refrigerator will be replaced and for such a 75 percent depreciation with 1000 rupees transportation charge will be deducted. When we informed the company that the damage has been due to company's defect and the company's inability to replace its defected part, the company agreed to provide 50 percent depreciation with 1000 rupees transportation charge too as waived off. The said was confirmed through an email dt. 03/09/2018 from mr. Sandipan gayen. On having a telephonic discussion with mr. Sandipan gayen, he confirmed that either i can go any whirlpool fridge in which the amount of 15000/- will be deducted immediately or a refund of that amount will be provided if whirlpools refrigerator is not taken. But the refund process will take time of 40 – 45 days. Before taking a decision my family members had gone down to various shops to select the refrigerator. I regret to inform you that none recommended for whirlpool products, instead asked to go for any other brand rather than whirlpool. By this we were so disappointed that we decided to go for lg or samsung. At last on 14/09/2018, i proceeded for lg refrigerator and asked whirlpool to process the refund of rs. 15000/-. On hearing that we have applied for refund and not its product the company, whirlpool took a u-turn and changed its own words, saying that the refund will be of 25 percent with additional transportation charge of rs. 1000/-. It is noting but sheer harassment to the consumer. First the company passed on its inability to the consumer and now when its products are not sold the company has started indirect blackmail process to force its products on consumers.
Hence the refund of rs. 15000/- as informed need to be processed asap.