Whirlpool India — supply of defective split ac

Address:

New Delhi, Delhi

Date : 28.05.2015

To
The concerned authority,
Whirl pool india.

This is in reference to the purchase of :

Customer name : naw infratech pvt ltd, new delhi

Dealer : reliance retail ltd

Product purchase details:

1. 8 no. S of whirlpool split ac (Sac 1.5t, 3s, mgcl dlx, copr)
2. Tax invoice no. [protected]
3. Date : 01.02.2019
4. Delivery number : [protected]
5. Place of installation : m6, gkii market, new delhi

Where as in reference to above, after installation we have found the product defective and some problem occurred in the indoor unit of one unit and then subsequently second indoor unit also occurred some defect. We contacted the whirlpool and after two to three weeks of follow ups they intimated that some parts needs to be replaced. But they failed to do any action and told us that the reliance will do the replacement.

So we started following reliance and for the last four week, we are being given false assurance of replacement. One mr. Ashish arora ([protected]) is being followed up and he has assurred us the replacement by 28.05.2019. But till today nothing has happened.

Such an un professionalism is not expected from a company like whirl pool / reliance.

We are big interior company and has lost confidence bcoz o[censored]nprofessional attitude of both company.

Thanks
For
Naw infratech pvt ltd, new delhi

Amit mathur : ([protected])
Sr malik ([protected])