[Resolved] Whirlpool India — whirlpool refrigerator double door

 
4 Reviews
Vadodara, Vadodara District, Gujarat, India
 someshbansal on Apr 15, 2018
Dear sir/madam

I have whirlpool refrigerator double door which is not under warranty & it is not working properly from last week.

I have called at your customer care toll free number two times (Yesterday & today) & both the times it was brought to my notice that technician will call me before coming.

Today miss sadhna was there & she told that today definately technician will call me before coming. But no one responded me neither yeasterday nor today.

I think customer care is just for a sake without doing anything by not showing any keen interest for customers problem.
Complaint marked as Resolved May 22, 2018

Complaint Status


[Apr 15, 2018] Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Whirlpool India Customer Care's response, Apr 21, 2018
Dear Customer,

We hope our service team has already shared the requisite information regarding your appliance replacement concern.We request your understanding on the same.

Thanks and Regards.
Whirlpool Support.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

No cool in fridge. Gas refilled and condensor changed. Oil chocked somewhere, the engineer doesn't know how to vaccum properly. Mental agnoy, not using fridge for past one week. Worst kind of service and inefficient engineers.
Whirlpool India Customer Care's response, Apr 18, 2018
Verified Support

Dear Customer,

We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern.

Regards,
Whirlpool Support.
We purchased one split ac 2 years back and we complained for the not cooling issue since day one but they never took any action. Now after end of warranty they are telling us there is leakage on compressor and ac pipes.

I think they are only cheating on the name of warranty and making money after end of warranty.

Call [protected]
Whirlpool India Customer Care's response, Apr 25, 2018
Verified Support

Dear Lalit,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
Very bad Service. It was my black day when I have purchased Whirlpool Refrigerator 360 Litres Double Door. After purchase, in just 3 months Fan & Motor was not working & on complaining the employee Named as Aslam from service centre came & changed Motor & fan which was under warranty.

After this my refrigerator worked for 4 months & again same problem came. I have again complained so the same employee named as Aslam from Dolphin Refrigeration from Vadodara came & after checking told that Fan & Motor is not working so they needs to be changed & the cost will be Rs. 1700/- I was so surprised that how come within ! year the refrigerator can create problem & that too one of the German Company refrigerator named as "WHIRLPOOL"

With the thought in mind that beggars have no choice, In have made repaired by giving them Rs. 1700/- Again after 6 months no cooling was coming & ice-cream began to melt. I have booked a complaint & from service center an employee named as Aamir (Mobile No. [protected]) came & checked the refrigerator & told that gas problem is there so Gas needs to be filled & total charge would be Rs. 1900/- I talked with him in detail that why this kind of problem is coming in my refrigerator again & again so he told that sir this is electronic appliance & we cant say anything.

When I told that in our fridge ice-cream is not getting hard so he told that Sir Ice-cream cannot be kept in your refrigerator. Whenever you want to eat ice-cream then only you bring from Ice-cream parlour. I told him that if I want to eat ice-cream at 12:00 P.M then what should I do? Shall I break shop & get the ice-cream.

As soon as he heard my words, he immediately called his senior person & talked with him for a while & then he told me that O.K. sir you can keep ice-cream but you need to keep refrigerator in High mode & in Quickchill mode till your ice-cream is there. When your ice-cream is there in deep freezer then you will not get more temperature downstairs in fridge & you will not get your water bottles chilled. I was very much surprised on hearing this from him. Also he told that you cannot keep Family Pack Ice-cream & only small stick candies can be kept. I told him that my sister is having LG (Life's Good) refrigerator but they are not facing any problem. So he told that no sir you cannot keep ice-cream in any of the refrigerator deep freezer whether it is Whirlpool or LG or Samsung or Haier. I was very much surprised by hearing this pathethic words from him.

I have denied that I dont want to do anything now in my refrigerator & I will write complain about this issue. After 2 days I have received called from Whirlpool & there was Mr. Rajesh on phone. Mr. Rajesh (Phone No. [protected]) talked with me & he wanted to know the reason why I have not made repaired to my refrigerator. I told him in details that your service centres employees are not well trained & have zero knowledge about the appliances.

You will be surprised to hear what Mr. Rajesh told. He told that no sir the employee is right as you cannot keep ice-cream in refrigerator as ice-cream parlours keep ice-cream in commercial refrigerator which have high temperature & you cannot keep ice-cream in your refrigerator as you are using domestic refrigerator you cannot keep ice-cream in your refrigerator. On hearing these harsh & zero knowledge answer I told him that you also belongs to their same category. If we cannot keep ice-cream then what is the use of refrigerator. So he told that no sir you cannot keep.

I told him that while giving information for the refrigerator, the personj over there told us that ice-cream would be as it is for 18 hours after electricity has gone. What to tell about when the electricity is there? We cant keep ice-cream even if the electricity is there.

Seriously same on the Whirlpool brand product. I dont know now that how come I can get rid off by this refrigerator.

It is my sincere request to all customers please dont buy refrigerator of Whirlpool company. It would be fine if you can resist without refrigerator but dont buy Whirlpool fridge.

Regards

Somesh Bansal

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