Wooden Street — Delivered old, damaged product and wrong specification product(without 2mm edge beading all around the Teak Finish MDF board )

Address:	Wooden Street - Furniture , Chennai Annanagar, Chennai. 190 & 192 (140 &142), 4th Avenue, Shanti Colony, AC Block, Annanagar, Chennai, Tamil Nadu
Website:	www.woodenstreet.com

Customer Name : Mrs.Jayakumar S

Furniture detail : furniture ordered : Stanis Study Table with Frosty
White Door (Exotic Teak Finish)
Company Name and address: Wooden Street - Furniture, Chennai. 190 & 192 (140 &142), 4th Avenue, Shanti Colony, AC Block, Annanagar, Chennai, Tamil Nadu

Subject:
Delivered old, damaged product and wrong specification product(without 2mm edge beading all around the MDF board ) etc. is NOT ACCEPTABLE at all - totally cheating the customer. Kindly resolve by REFUNDING the amount along with interest .photos attached for reference

Payment Detail
RazorPay -: 11989.00
Date : 16 Aug 2021.

PROFORMA INVOICE :
Order Id: 175879
Date: 16-Aug-2021

COMPLAIN DESCRIPTION:
order place by online transaction on 15.Aug.2021
Out of great difficulties, after 2.5 months we received the product on Monday 18.oct.21 with damaged pack and with poor packing without any plastic sheet to protect scratches on the laminates (please check the delivery slip mentioned about damage )..
21.oct.21 two carpenter from wooden street furniture came for assembling. when the carpenter opened the package, we were shocked to see poor quality of the flimsy furniture (study table)with scratches, stains, chipped mica lamination, broken table bushes and even top writing board was with lots of dirty stains, scratches and edge beading damaged ……very very pathetic. I don’t understand what quality check they carried out ??
As per specification mentioned in the website - plastic edge bending mentioned as 2mm but in actual no edge beading was seen!! Instead of that - mica has been pasted all around with 0.5mm edge beading only which was totally against as per specification mentioned in their website & that sharp edges causing damages to my child now… and only for the door 2mm edge beading used. This is purely cheating the customer by giving poor quality finish!!
It’s totally not worth for the money and we wasted the time for 2.5 months to receive such defective kind of product, we asked the carpenter to take back but Anna Nagar wooden street manager promised to replace the furniture totally in brand new condition and with the said specification (plastic edge beading 2mm all around) or else they will refund the money immediately but till now[protected]we have not received proper response from wooden street furniture about our refund many mails and phone calls exchanged but no use... instead they have sent again couple of MDF board which is useless for us..