[Resolved] www.airtel.in — Complaint about airtel agency | |||
Dear Team, This is regarding our Airtel 4g Dongle connection which we bought from an Airtel agency called Nalanda Data Services Pvt Limited (nalanda.[protected]@airtelworld.com) in Rajaji Nagar Bangalore. The plan was advance post paid rental plan. When the agent Mr. Devraj (devarajnt.[protected]@gmail.com) came to our home for setup on 11/04/2016, we paid Rs. 4433, which is a 3 months advance payment. We just got to know from Airtel customer care that we have not paid any bill since we bought the connection. This is a complete fraud from the agency. Now we have an outstanding payment of Rs. 8522.73 which includes pending payment and interest + fine. We also found out that they have moved from the address that was provided in the bill. Please see the address of the company that is in the bill : Nalanda Data Services Pvt Limited No 182, 2nd Main, 33rd Cross, 2nd Block, Rajaji Nagar, Bangalore - 560010 We would like get some help regarding this matter and we want to take it up legally and see if we can get some justice regarding this. Thanks Rakesh. P Was this information helpful? | |||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 30, 2016 Airtel Customer Care's response Dear Rakesh, This is with reference to your post, dated 29 June 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 10, 2016 Airtel Customer Care's response Dear Rakesh, This is with reference to your post, dated 29 June 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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