Xiaomi India — Complaint against MI Service Center and Waiting for Update on my damaged MI4I device

Address:

Hyderabad, Andhra Pradesh, 500060

Hello,

My name is koushik from hyderabad.

I am a xiomi family since 2015.
I am using mi4i device and it has front camera issue and charging issue.

I went to mi service center which was in himayat nagar, hyderabad.
I told the device issues very clearly and representatives checked my mobile for a while and told that it will took some time and they thoroughly checked and took my mobile for service and they gave a receipt that for the two reasons we have took the mobile.

A day later they called me and intimated that your device has a physical damage, your screen was broken.
* my device has no physical damage while i am using and while they took.
They already checked my mobile and took for service.

I raised a complaint against this issue by calling tll free number.
They took complaint and gave me a reference number : 1850421

*this was all happen a month ago.

Couple of days back one of your representative "nithin" called me an intimated that your device has been repaired you can go and collect at service center.
I went to service center and i was shocked.
They didn't even touched my mobile and it was not repaired.
They are asking me to take approval from xiaomi, how can i take a approval, thats their problem they damaged my mobile and they have to take approvals and all.
I dont even get a call from a month.
There is no update nothing from your end too.
What should i have to think.

And the worst customer care center i have seen is xiaomi service center in himayatnagar.
The executives dont even know how to behave with customers.
The executives dont even know how to sit infront of a customer.
They are showing attitude infront of me and they are arguing.
I have used nokia, motorolla, samsung i have visited micromax customer care also they were very polite with customers, their response was awesome but i didnt expected how xiaomi service center hire suck type of executives, i have seen such type of technicians in abids china mobile repair centers.
I dont know what type of action you will take, i have proofs i have captured the images there.
We are valuable customers to you!! please give respect and take respect from our end also.

And atlast now!! i need my mobile at any cost, you people took many days not days it was a month to repair my mobile, i am ready to challange for anything, i will wait until i got a positive feedback, further i will go to consumer court and i will file a case and also i will go legally.

Please do needfull to your valuable customers!

Anticipating positive feedback from xiaomi!!

Thankyou so much,
Have a good day.