Xiaomi India — defective mobile set given not resolve after 15 days

Address:

Mumbai City, Maharashtra

DEAR RESPECTED SIR, i had made purchase your redimi mi 2 phone at rs 6999 from airtel gallery in goregaon [west], mumbai in india . terminal 00071 transaction [protected] employee 000202 customer name : rajesh chothani date of purchase ; 18.05.15 time : 17.19 tin no [protected] dear sir my phone is dead from june 10th june 2015. i went in airtel gallery for replacement but they refused to replace and guided us to go authorised mi gallery . i then went to your authorised mi gallery situated at malad [west]. th..ey told me new board be replaced within 8/10.. days maximum . so i gave them my new phone on 16..06.15 at your AUTHORISED SERVICE CENTRE . when i visited again in gallery on 29.06.15 i found still ..n.oth.ing. .has bewen .done even a.fter .14 days.is this service you .give your ne.w custome.r.s tha.t in 28 days your mo.bi.l..e.. goe.s. dead and board needs to be .repl.ac.e.d . why has my phone still not be done anything even after 14 days i want new phone replaced immediately as 14 days gone still nothing done by you if i not get it new phone within 2 days i report the matter to police station and complain against you in consumer court, tdsat departmentand trai authority in mumbai . yours action. .in. .this matter would be highly appreciated warm regards rajesh.m.chothani [protected] send new brand redimi 2 at following adress 320/16, jawahar nagar, road no 17, goregaon [west], mumbai_ 400062 sent it immediately new mobile seal packed or report the matter in police station and consumer court and take legal action on you in consumer court for which you have to face case in court.why you allow flipkart to replace the product in 30 days and not allow airtel to do so . why double standards . i want new mobile in place of mine which was dead in 28 days. why should customer suffer for inferior quality or rejected mobiles supplied by your company.