Xiaomi India — redmi 8 mobile bent which was purchased on 29th december 2019

Address:

Xiaomi Technology India Pvt. Ltd. C/o DHL Supply Chain India Pvt. Ltd, K Square, KurundVillage, Opp Urban Tadaka Restaurant, Bhiwandi, Thane, Maharashtra, 421101

Mobile Model: Redmi 8 IEMI / SN: [protected]
Invoice No: 6783241 dated 29/12/2019 Purchased Online through MI Store received on 2nd January 2020 at 5 Pm.
Billed By:
Xiaomi Technology India Pvt. Ltd. C/o DHL Supply Chain India Pvt. Ltd, K Square, KurundVillage, Opp Urban Tadaka Restaurant, Bhiwandi - 421101
GSTIN: 27AAACX1645B1ZO

Customer:
P. Srinivas Rao
H. No. 10 - 5 - 20, Fathenagar, Hyderabad - 500018
M: [protected]

I had brought this Redmi 8 Mobile from MI Store Online and received the same on 2nd January 2020.

I started using the Mobile and recently when brought a Headset from one of the Authorised MI Store he said there is a slight bent of the Mobile and told to get it replaced.

I went to MI Exclusive Service centre at Omkala Building, Opp Pace Hospital, Beside Andhra Bank, Begumpet, Hyderabad - 500016 Ph. No.[protected]. Email: xiaomi.begumpet.[protected]@tvs-e.in vide token No B021 and met Mr Samuel the Store Incharge and he says the Mobile is bent and need to change the Display Panel and need to pay for the Spare replaced.

I had informed as this is under warranty and as there is no physical damage and even the touch and display is also working fine but since it was a recent purchase and asking to resolve it I visited the store. But the Service Incharge didnot even bothered to do the proper introspection of the mobile and simply says need to replace it on chargeable basis only.

I had called the customer care on the number[protected] and spoken to Ms Akansha and explained her the issue and she had spoken to Mr Samuel and later she also says to pay for the Spare.

I was addressing it as a Product Quality Issue and they simply deny and also least bothered for the Customers.

I request to seek Justice at the earliest.

Thanks & Regards

P. Srinivas Rao
H. No. 10 - 5 - 20
Fathenagar,
Hyderabad - 500018
M: [protected]
Email: [protected]@gmail.com