[Resolved]  Y-Axis — false service level promises and breach of trust

Address:	Level 2, 390 Flinders Street, Melbourne, VIC, australia 3000, 3000
Website:	www.y-axis.com.au

Team,

I contacted y-axis, melbourne office on friday, april 12th, 2019 for evaluation of my profile for immigration opportunities to canada. Their consultant mr. Jawahar asked me to pay a$100 as their fee for evaluation of my profile and promised me that i will be receiving my evaluation report by monday. I paid the amount through my credit card and notified them about the same. Post receipt of the payment, he arranged a call back for me from their expert consultant mr. Arvind who spoke to me about my work experience and education so that he could understand my profile and generate a report. We agreed that he will ask his colleague mr. Jawahar to send me few details on my email the same day which i would go through and confirm after which i will be issued my evaluation report. However, to my surprise i have not received any email from mr. Jawahar or arvind till today which is a service level breach. I have whatsapp conversations where mr. Jawahar has agreed to send me the details shortly.

When i contacted y-axis melbourne office on monday, april 15th, i was told by a female employee that mr. Jawahar has gone on easter breaks which was very shocking as he was supposed to send me the details and final report by monday (That day). On my request when i got connected with mr. Arvind, he assured me that he will get it done today and i would surely receive an email from any other y-axis employee since jawahar has gone on leave, however surprising to say still no result. Why do y-axis have no back up planning to handle cases in situtaions where one consultant is away on his breaks? Why do customer has to suffer and wait because of y-axis' own incompetencies?

Finally, i sent whatsapp messages to mr. Jawahar on tuesday, april 16th, and he said he is on emergency leave but he would make sure that i will get the email shortly. To my surprise till today i haven't received my report or any email from y-axis. I have been mentally tortured by them and i feel cheated by y-axis team.

I request you to please resolve my case and get me refund of my money and compensation. I am no more interested in dealing with y-axis any more.