[Resolved] Y-Axis — harassing,insulting and holding my month salary

ashakan

from Kolkata, West Bengal

Address:

560095

Dear team,

I have been working with y-axis koramangala branch bangalore since dec 2017.
I joined the company since it has branches in other cities and they have written so good things about the company towards married women.
I am not sure if it with me or with other employees working with the branch i came across lot of weird comments from the senior employees there. I got training for 1.5 months and then i was given the opportunity to handle the customers.
To tell you more about the company it is immigration consulting company which handles overseas pr and recruitment.

When i started with the direct interaction with the clients and since i was new i needed support from the senior staff. During that time all the men senior employees including atl (Hari) and manager (Mithun)
1. Women come only for salary and time pass they are good in passing over work to men, and you are one among them, and now i am going to take your trip, i will stop all your general and sat enquiries.

2. The atl hari shout on top of the voice and are good in teasing and making mockery about any query or clarification on the work.

3. Even while giving the business to the company the senior said its not my effort and they had put there entire sweat on helping me to survive and get the.

4. Even being formally clothes my atl use to call me in his cabin and used to stare at my clothes saying "i thought its a casual dressing" this has happened multiple times.

5. Every time and then the senior use foul languages and dirty jokes on women,

6. When one of the senior had falling sick the the atl and manager started commenting that its because of me he is falling sick.

7.in the month of february, my general and sat enquirers were stopped without giving a clarity an opportunity was removed.

I have given the details of the events happened during my 5 months tenure with the organization.

Why i have brought this up and had kept quite thinking things will get better and then my husband got a relocation from his company to kolkata.

For this i had informed and requested the hr and manager that i would wish to relocate to kolkata during april month and could not inform them with the exact date of relocation due to my husbands sudden bad health.

The hr and manager had agreed for my relocation but since i was not sure about the exact date i could not clearly tell them about my relocation date. For this reason my manager and atl use to taunt me "why unnecessary i am creating news about relocation when i am simply saying things on air and they said come with the confirm ticket then we will talk about relocation".
All this while i had informed my hr that by april or may 1st week i would relocate.

My husband could not join office for 1.5 months due to his slip disk office and once he was given a go from the doctor he had to relocate immediately as he had to start his office work or else his salary would start deducting.

I informed about my situation on 19th april to the hr and manager and when they got to know my confirmed date of relocating they started creating nuisance.

They started setting targets for me saying i will not be able to relocated until i meet monthly target which i was not aware of. I was aware of min billing for the company which was 2 lakhs per month for the employees of my role.

I had been meeting this 2 lakhs rupees target in march and had finished my target within 20 days in april month.

I requested then for proper relocation but they denied saying i have to meet targets which i was never made aware.

When i said i cannot leave my husband and stay alone and offered to resign they said they will not give my salary and my commission for the effort put in getting business to the company if i do not serve 1 month notice period.

When i complained to the hr about the working environment and the behaviour of the senior employees they have put the blame on me and have rejected all my claims.

Please see the below reply:
And to enlighten you more on the work ethics of kormanagla branch, has made me discontinue work.

1. One of the senior employee said that women's come only for salary and time pass they are good in passing over work to men, and you are one among them, and now i am going to take your trip, i will stop all your general and sat enquiries.
Ans:this statement is false. None of them will do this. We've had in the past & we continue to have women working in the koramangala office & most of them have been successful with us.

2. The senior employee shout on top of the voice and they are good in teasing and making mockery about any query or clarification on the work.
Ans:not possible. Unprofessional behavior is not accepted

3. Once i had achieved my monthly billing the senior said its not my effort and they had put there entire sweat on helping me to survive and get the,.
Ans:feedback is not taken positively. We usually advise the new hires that next time/client you need to close the case or turn around the same by yourself though we continue to assist them month after month.

4. Even being formally dressed there was an escalation on my clothing, so for no rhyme or reason i was picked up by the atl
Ans:this happened when she wore a capri pants which was short in length and the feedback was given as per our policies and in a very polite manner.

5. On the floor there is always foul languages and dirty jokes on women, as well there was joke on the floor whoever is mentoring me are falling sick and going unwell.
Ans:false allegation! Unprofessional behavior or language is not accepted
With regards to mentors falling sick is absolutely true. She was very unhygienic (Very bad body odor and flatulence).

6.in the month of february, my general and sat enquirers were stopped without giving a clarity an opportunity was removed and moreover these days general is also not given an partiality has been maintained.
Ans:when the follow up's and sales are poor, this usually happens and we keep the ic's posted on the reason. Added to this, she was arrogant at times in her counselling. Please find email attached

I feel degraded and harassed working in such environment and to tell you very frankly i have never seen such pathetic and disturbing working culture.
Ans:she had no respect towards seniors and uses to address them as "oye" followed by name. We 've never harassed any team member in this branch. We insist that they follow the sales process & do their work well but never degrade or harass

There has been a complaint from one or two employees as well about the working environment in y-axis koramangala but no action has been taken instead there salary is not given.

The company has neither given my pf details nor esi number.
My major concern is that even putting all my hard effort my salary is not given for the april month and a commission of 10 to 12k is also been held up.

Just to revive my career after a gap of 4 years i started working in a company which was 2 hrs one way journey from my house in bangalore.

Contact hr:
Gurdeep garha

Assistant manager - hr

Direct desk number :[protected] ext 306
Genesys id: 112207

My detail:
Payal gupta
Emp id:4337
Ph #: [protected]

Y-axis address:
Address: 612, 80 feet main road, 6th block, ejipura, bengaluru, karnataka 560095

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Jun 9, 2018

Complaint marked as Resolved

Y-Axis Overseas Careers customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Y-Axis Overseas Careers Customer Care's response Let me first share some details about our company which will help you understand this case better.

We are No. 1 in India as an Overseas career expert and as an Immigration Consultant. We started in the year 1999. We are currently operating from more than 28 locations (both in India & Overseas) with over 1000+ employees on rolls of the company. Over 50% of our workforce are women and they are holding leadership / managerial positions in the company. We are a working mother friendly company and an employer of choice for women who wish to focus on their careers while having a perfect work life balance.

As part of our work culture, we ensure, regardless of gender, that each & every employee is treated with respect, more so women. Unprofessional behavior is never accepted, at any level, and anyone who is found violating the professional code of conduct, appropriate action is taken including termination. As part of our policies, we also focus on professional attire at all times. As part of the feedback mechanism, we frequently conduct surveys wherein we take feedback from the employees in confidence related to many aspects so that necessary action, if any, can be taken.

As part of the deliverables for a sales professional, employees are supposed to manage the counseling sessions, customer service, regular follow ups, focusing on closures and revenue generation. It is also made clear that there would be targets that are required to be met month on month and to earn commissions it is important to achieve the minimum billing. Both the minimum billing & targets are shared regularly by the reporting managers on a weekly basis. They are also given comprehensive product training and continuous hand holding so that they are able to achieve the defined targets & grow in the organization. If the employee is unable to follow up with the assigned enquiries, as a process, we don't assign them new prospects/enquiries. Also, to ensure results are consistently met and they try achieving the targets, regular feedback is given by the seniors/Managers on the improvement areas so that the corrective actions can be taken.

The person concerned here was a part of the Sales team for Koramangala office, Bengaluru region. Feedback given by seniors was not taken positively. Also we had instances with her where she communicated rudely with the clients and she was arrogant. She was also given feedback on the same. We had a request of relocation from the concerned person and we were ready to help her in the same. HR got in touch with her on 3rd April-2018 to check the tentative date of relocation so that it can be looked into but she confirmed her relocation plan is postponed due to personal reasons. She was informed to let HR know as & when the date is finalized so that we can help her. We received a communication from her on 21st April-2018 that her tickets are booked for 26th April-2018. We confirmed that we would be happy to help her in relocation but she needs to complete her commitments towards the branch & clients that month in the existing branch & from 1st May-2018, she can be relocated to our Salt Lake Branch, West Bengal, as we have requirements in that branch.

She started creating an issue that she was never aware that targets need to be met which is surprising statement to come from a sales professional. She also started demanding that she only needs Kanak branch, West Bengal, as it is closer to her home which we did not agree as to meet a personal requirement there needs to be a business requirement too in that location. As we did not agree to her demands, she started giving us feedback on the work environment at her branch & how she was insulted & mocked time & again which is absolutely false. We continue to have women staff in that branch who have been successful as the leaders in that branch are very supportive and encouraging. The Branch Head is one of the most successful and appreciated managers in the company and he has always helped his team members so that they can excel in their careers. She never informed HR either in writing or verbal about the issues faced during her career with us. She not even participated in the survey that we rolled out which gives an additional platform for the employees to give us feedback. When HR spoke to her a couple of times she did not mention any of the concerns. She is bringing all these issues/ concerns now as she finalized her relocation date herself without looping the Manager & HR and we are not ok with it as there is a process that needs to be followed. Had the work environment been so unfriendly and intimidating, she would have brought into our notice and would have discontinued in the beginning itself rather than continuing with us.

We will be happy to share the communication we had with the person concerned for reference. Please share the email ID with us. Thanks

Regards

Gurdeep Garha
Assistant Manager - HR
Direct Desk Number :[protected] Ext 306
Genesys ID: 112207