[Resolved] Y-Axis Overseas Careers — application for australia pr rejected not refunding cash as promised | |||
I have asked for the refund of the payment that i have made 3000 AUD dollar which is 150, 981.82 rs at y-axis immgration due to my application has rejected and the Mara agent has confirmed to refund back the cash which i did made to y-axis australia migration on May 2019 in within 1 week time but its already 6 weeks now and i am still not getting my refund back. whenever i replied the email to ask for refund, its either sometimes will reply by giving excuses that the person in charge is on leave please give time another a week or my email won't be attended and ignored after weeks of waiting. when i called in after few weeks waiting, the only excuses im getting is will ask the person in charge to return my call but until now i dont receive any call from CRO departments or even from mara agents on the status of my refund. I need my money back else i need to go to consumer cell.They are cheaters. never trust y-axis anymore.! Was this information helpful? | |||
Jul 26, 2018 Complaint marked as Resolved Y-Axis Overseas Careers customer support has been notified about the posted complaint. Verified Support Jun 25, 2018 Y-Axis Overseas Careers Customer Care's response Dear Jazmina, Thank you for letting us know your concerns in detail. We regret the inconvenience caused. Our client relationship department has already discussed on the case with you and we are willing to do the needful. Our intention is only to provide you with the best possible solution. Y-Axis is an extremely professional and transparent company hence all the refund clauses are mentioned at time of sign up . We have more than 1 lakh customers, for each client of ours, we have always given the best guidance and consultation . However Y-Axis does not have any control over authorities rules /criteria or decision . As per our telephonic conversation your refund request has been approved and Y-Axis agreed and proceed refund on exceptional grounds . We acknowledge the receipt of the Your bank account details and we shall do the needful and will keep you posted on the same. We are a customer centric organization and value all our clients and ensure professional services throughout all our existing processes. At any stage of the process your concerns are important to us and shall be resolve with valid solution. You patience and understanding during this period is highly appreciated. We wish you all best for your future endeavors. Regards Y-Axis Client Relationship Department . Verified Support Jun 25, 2018 Y-Axis Overseas Careers Customer Care's response Dear Jazmina, Thank you for letting us know your concerns in detail. We regret the inconvenience caused. Our client relationship department has already discussed on the case with you and we are willing to do the needful. Our intention is only to provide you with the best possible solution. Y-Axis is an extremely professional and transparent company hence all the refund clauses are mentioned at time of sign up . We have more than 1 lakh customers, for each client of ours, we have always given the best guidance and consultation . However Y-Axis does not have any control over authorities rules /criteria or decision . As per our telephonic conversation your refund request has been approved and Y-Axis agreed and proceed refund on exceptional grounds . We acknowledge the receipt of the Your bank account details and we shall do the needful and will keep you posted on the same. We are a customer centric organization and value all our clients and ensure professional services throughout all our existing processes. At any stage of the process your concerns are important to us and shall be resolve with valid solution. You patience and understanding during this period is highly appreciated. We wish you all best for your future endeavors. Regards Y-Axis Client Relationship Department. | |||
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