[Resolved]  Y-Axis Overseas Careers — Canada PR Express Entry and refund related.

Aug 2019 was the month when I first contacted to know about my eligibility for express entry to which Hema, the y-axis sales consultant after charging 3000 for evaluation, responded that I am eligible and can easily get through the PR process. She was the one whom I met when I visited their Barakhamba CP, Delhi office. After paying 95000 she made it very clear that if by any means it will not get through you will get 70% of your money back. Later then my case was forwarded a process consultant to Sengati Rajeswari, then Babitha, then Vamshidhar, then Salomi Pasumarthi, then Alivelu Manga Gopaldas, and then Mounika Gouri. I was really pissed off explaining the file status and sharing my documents with each of these process consultant whenever they reassign. I have questioned them but all I got to hear is that the previous agent has been assigned with different nature of work now. Me and my spouse both appeared for IELTS and in listening unfortunately we both scored 5.5 and in rest others it was 6/6.5/7. Now this girl Mounika kept on saying to reappear for IELTS and in meantime I did some study on different websited and youtube and found that our profile is not eligible looking at the current cutoffs. I asked Mounika even in second attempt if we score 8/7/7/7 we aren't eligible for IRCC or PNP draw as we don't have an employment letter or worked ever before in canada and Mounika, the process consultant agreed to my observation. I asked her about further step and she said she would forward our case back to Hema who was sales rep. Today its been 2 months I have sent many emails but haven't heard anything from Hema.

**THEY ARE VERY PROFESSIONAL UNTIL YOU HAVE PAID THE MONEY AFTER WHICH THEY BECOME COMPLETELY UNREACHABLE. TO SPEAK TO YOUR PROCESS CONSULTANT, YOU WILL HAVE TO EMAIL THEM, THEY DO NOT HAVE ANY DIRECT LINES**

I am feeling really helpless now. Please suggest what should I do.