[Resolved] Y-Axis Overseas Careers — extremely rude behaviour

mayukhc

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700051

We went to Y Axis on 26/05/2018 with a positive review and positive mindset to gain knowledge about the Canada and Australian PR Process. We were assisted by Consultant Chinmoy Bose. We had a detailed discussion and were asked to start atleast the Evaluation Process. We made payment on 4/6/2018. Evaluation report was positive. But we had to arrange big funds that were needed to be paid back to back. So we asked for a time period of a month or two for arrangement of the required fund, for which were said that our file is closed. This is extremely humiliating and worst behaviour on behalf of reputed organisation like Y Axis. I have attached the conversation. This is not the way of client handling. And moreover, we paid money and did our evaluation, it was not done free of cost by Y Axis, that they would show so much of arrogance.

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Aug 12, 2018

Complaint marked as Resolved

Y-Axis Overseas Careers customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Y-Axis Overseas Careers Customer Care's response Dear Mayukh,

Thank you for letting us know your concerns. We regret the inconvenience caused.

Our Assistant Team Lead – Mr Imtiaz Hossain have already discussed on case for a better clarity of both the parties. Our intention is only to provide you the best possible solution.

Y-Axis is an extremely professional and transparent company. We have more than 1 lakh customers, for each client of ours, we have always given the best guidance and consultation.

We have always ensured your concerns have been addressed with the best solution . At Y-Axis our achievement lies in your success . Y-Axis business policy is transparent and to maintain the same we always put across our service terms / refund clauses in the evaluation report & service level agreement in advance.

Your Feedback has been noted and shall work towards better customer service levels. I would also like to mention here Y-Axis works on cutting edge technology and records every client communication / update /status on the CRM tool to ensure client process is not impacted.

We are a customer centric organisation and value all our clients and ensure professional services throughout all our existing processes

At any stage your concerns are important to us and shall be resolved with a valid solution. Your patience and understanding during this period is highly appreciated.

Thank and Regards
Client Relationship Department .