[Resolved]  Y-Axis Overseas Careers — misinformation/hide the vital info about limitation of the services. can't get refund (i'm not even demanding full refund)

Address:	4th Floor, Santha Lakshmi Building, Road No - 36, Jubilee Hills Hyderabad, Hyderabad, Andhra Pradesh
Website:	www.y-axis.com

A consultant by name of aditya shah, got in touch with me around june 2019, when i was searching for canda express entry immigration consultants.

The salesperson of the company bragged about how professional the y-axis is it's one of the biggest consultants in india.

At first, they charged 3540 for the assessment of my profile. When i received the profile report it turned out to just wikipedia info about canada and immigration, and possible points i may get if i apply for immigration. (Later on when i visited other consultant's office, he simply calculated my crs score on paper right in front of me. No 3540 for checking eligibility) however, i didn't fight with them for this small amount.

Aditya shah told me they would charge 1, 00, 000 rupees for managing the entire express entry process to canada. When i refused he came up with a discounted quote. 70k. That included online coaching for one month for myself and my spouse.

Once i receive my eca and got the ielts result, i received a call from a designated consultant saying that he will create express entry profile for me and close the case. If i receive the invitation to apply for a visa i have to purchase their services again.!!!

When i opposed it and asked them to honor the commitments made by aditya shah, i've found out that aditya has left the company and they also told me that i've signed a contract that says y-axis will charge extra for visa processing. Well, first of all, i've signed the contract only after making the payment. And second, it was a very lengthy contract that no one reads. We simply go by the words of the company person who is talking with us.

I've asked the consultant not to create express entry profile and complained to the ahmedabad office where aditya used to work. The person who answered my call told me that he will forward my complaint to another team and he will make sure that y-axis honor the commitment made by aditya shah.

After tedious follow-ups of two weeks, i've received a very rude answer. They said people comes and goes. They will not believe the words of aditya and only stick to the contract. So i've demanded the refund, and the case was again assigned to someone else. That someone again forwarded the case to another person.

The last person i've talked to offered to refund 50% of whatever left after deducting coaching class payment. Of the 70k, they charged approx 20k for coaching. That leaves 48852 for express entry services. From which i've been offered around 24k as a refund.

Now, i wasn't willing to let go of my hard earn money for nothing. And also considering the fact that y-axis consultant filled online application for eca, which is required to apply for express entry, i didn't demand 100% refund but asked for 75% refund so i could move on with some other genuine consultants who don't hide facts just to make sales.

After exchange of many emails and calls, i've been told by the person who was managing a refund, that 50% is their final offer.

So i had two options. Take half the money or fight in social media to expose these people and make other immigration aspirants aware of falling in the trap.

I've chosen the second one. This white-collar theft must be stopped. How dare someone can say that "people come and go" about their own employees.

I'm not complaining about their higher rate. They may charge million dollars. It's up to y-axis how much to charge for services and up to candidates who are willing to pay.

My fight is against, hiding the fact, misinforming the candidates about what they are paying for. Even today, no y-axis salesperson reveals upfront that, they are charging only for creating express entry profile, and candidates have to pay again for visa assistance. And candidates like me are tormented and mentally harassed when they realize that they have been created, and they hardly got anything for their hard-earned money.