[Resolved] Y-Axis Overseas Careers — Not refunding appropriate amount

Somnath.Jadhav

from Delhi, Delhi

Address:	Mumbai City, Maharashtra
Website:	www.y-axis.com

In jan'17 the said company has taken 68000/- against to immigration to australia, but after 6 month the saying you are not more to eligible to apply for australia pr as australia has change their rule and regulation, and refunding only 25% of said amount,
In this scenario where is my fault, i dont know how they are calculate 25% refund because in this contract no where is mention about this scenario,
I request them for 75% refund but they refused the same

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Jul 10, 2017

Complaint marked as Resolved

Y-Axis Overseas Careers customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Y-Axis Overseas Careers Customer Care's response Dear Somnath,

Your refund request has been noted, our team is further reviewing the case and shall provide you with a valid solution at the earliest.

We understand you are in discussions with your process consultant Ms Deepthi on your file closure and refund.

We will definitely look into the terms and conditions of the agreement and advice on the possible refund that may be applicable on your file.

Feel Free to reach out to us via email or phone for better communication.

At any stage of the process your concerns are important to us and shall be resolved with a valid solution. Your patience and understanding during this period is highly appreciated.

Thanks and Regards
Client Relationship Department

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Comments

Arudeep

from Pune, Maharashtra

Even I had given 143000 last year, they took 8 months to process the case and after changing rule now they are not responding and not ready to refund too. Where is our fault ..very bad experience .. need any solutions

Y-Axis Overseas Careers Customer Care's response, Jun 12, 2017

Verified Support

Dear Arudeep,

This is an official response from Y-Axis overseas Careers.

We regret the inconvenience caused.

We understand that you was not satisfied with the service rendered by Y-Axis and as a result you have raised your concern in this forum.

However we are unable to find your details our database and address your concern in detail . Please provide you’re YRN or contact number or email id for us review your case and get back to you with a substantial explanation to your claims.

At any stage of the process your concerns are important to us and shall be resolved with a valid solution. Your patience and understanding is highly appreciated.

Thanks and Regards,
Client Relationship Officer
Y-Axis Overseas Careers