[Resolved]  Y-Axis Overseas Careers — poor response in getting back for guidance and support

Address:

Hyderabad, Andhra Pradesh, 500032

I had approached yaxis for counselling and guidance my son wrote his ielts and proposes to do his masters in canada in fy19. I had initially approached rajitha who was quite good in her responses and timely intervention from her side saw things moving. My son has started applying for universities and when i have raised a query to understand if we have missed any deadline the response was very poor. Thinking that rajitha can help i sent her a message where she kept on promising that pujitha will get back to me on my case i have been constantly following up for the past fortnight and finally when i sent a message today she very candidly states that i can call pujitha at her line and find out. Is this customer satisfaction? They just dont care and i think pujitha (Whoever looks more busy than our prime minister of india) i dont think i will ever recommend yaxis to any of my known contacts and have regrets of getting in touch with you even a small time firm would have done better and given a better response