[Resolved]  Y-Axis Overseas Careers — Unethical Behaviour and Transparency issue

A representative started approaching me for Canada PR Visa in 2019.I was a little skeptical initially but later the same person convinced me to apply for their services as my comprehensive score was very competitive at that particular time. He started calling me day in and day out for registration. In the meantime, I had researched about the process and the company and was pretty satisfied with reviews (I wish I had dig deeper).Subsequently, I paid them them around 1.5 lakhs in order to start my process. This payment was in 2 installments and mode of payment was Credit Card. I was provided receipts of the same as well over email from Y-Axis. Then comes the actual thing with which I have issue genuinely. The sales person called me up and insisted to arrange around 6-7 lakhs in my account to be eligible for the Canada PR as this is very important otherwise the candidature will be rejected. I told him that he should have told me this thing during the initial communication between us such that I would have applied for the PR once I had arranged the said amount in my account. I felt cheated yet I started to try and arrange such a big amount but failed miserably. When I contacted my account manager for refund she told me straight away that the process can be halted for some time but no refund of the money is possible.
It's impossible for me to arrange such a big amount as I have been burdened by the same credit card repayment. Hence, here I am writing a complain about the transparency issue in the communication regarding the amount that was only communicated once I had paid around 1.5 lakhs. I need complete refund in my case as now I am unable to make my ends meet. Request urgent intervention of concerned authorities to resolve this case of fraudulent activity by Y-Axis
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Aug 6, 2021
Complaint marked as Resolved 
Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2021
Y-Axis Overseas Careers Customer Care's response
Dear TalhaZafar,

Please write to [protected]@y-axis.com.

Our customer relationship department will address your concern.

Regards,
Y-Axis Customer Service
[protected]
Mar 17, 2021
Updated by TalhaZafar
I need a contact number to speak to concerned person.
Verified Support
Mar 18, 2021
Y-Axis Overseas Careers Customer Care's response
Dear TalhaZafar,

Please share your contact details, we will arrange a call back from client relationship officer.

Regards,
Y-Axis Customer Service
[protected]
Mar 18, 2021
Updated by TalhaZafar
[protected], By when can I expect a call?
Mar 22, 2021
Updated by TalhaZafar
Can I have an update on this complaint Y-axis?
Verified Support
Apr 01, 2021
Y-Axis Overseas Careers Customer Care's response
Dear Talha Zafar,

Thanks for taking time in writing to us,

After the complete analysis and discussion with our Process Expert, We would like to hereby confirm that Y-Axis has maintained transparency in sharing all the details and the same is shared with you.

However we would further discuss with you and we shall surely do the needful.

We value your business with Y-Axis.

Best regards,
Client Relationship Officer
Y-Axis Overseas Careers
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