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Y-Axis Overseas Careers

[Resolved]  Y-Axis Overseas Careers — Y axis not refunding amount

My grief is that firstly we decided to get the help from y axis for Australia PR process.
But now we donot want to proceed as we were mislead by information. The states which are not yet open for nomination in Australia, they were telling us that we can get invitation from them but when we researched it was all fake and the points are too high to get invitation but somehow they made us to believe them and took half payment from us which is 912 USD
When I told that I don’t wish to proceed and want my refund as I didn’t take any of their service. They are not refunding and saying 25000 rupees will be deducted but fir no service how can they deduct 25k rupees.
I am a middle class person and can’t afford this loss. I am following up with them for 2 weeks but didn’t help me.
Please help me to get my refund.
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Mar 30, 2022
Complaint marked as Resolved 
Y-Axis Overseas Careers customer support has been notified about the posted complaint.
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Comments

Dear Amandeep,

Please write to [protected]@y-axis.com.

Our customer relationship department will address your concern.

Regards,
Y-Axis Customer Service
Reply
Amandeep92's [Complaint's author] reply, Mar 17, 2022
CRO is not addressing my concern.
Firstly, they emailed to refund all the amount but now she is saying she sent email by mistake. I don’t know what these people are upto. They are so rude and insensitive. They are here to take people money nothing else.
Hi Amandeep,
We are in receipt of your concern and one of our managers has contacted you and addressed your concerns with best amicable solution.Anytime any issue you can feel free to write to [protected]@y-axis.com.
Regards,
Client Relationship Officer,
Y-Axis Overseas Careers.
Reply

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