| Address: | G-B Ashirwad, 3, Mc Nichols Rd, Chetpet, Chennai, Tamil Nadu 600031 |
I have contacted Y-Axis in the year of 2019 seeking help in immigrating to Canada. I am from a rural background and was not having any prior knowledge on immigration. So, I wanted to have a very good advisor and guidance to carry on with my goals, and contacted Y-Axis to opt for their services.
Initially I was having trust with Y-Axis and was believing in my skills, so I thought of investing my hardly earned money, but I couldn’t explain the disappointments that I had down the road. Since my exposure regarding the immigration is too poor, I had to go with the options suggested by Y-Axis. As I was visiting the office the consultant explained about the various packages available with them at a very high level only. I was not in a position to make my own decision, but by their promises and hope I had opted in.
They weren’t clear about what are the pre requisites needed to even start with the immigration process, rather, they were more focused on pushing all the services on me by giving promises. I was having no idea about the timeline it would take to arrange the initial documents, so I had to go with the ways that they have suggested.
As I was travelling to pursue the requirements along with Y-Axis, I started to understand that the service they are providing are not helpful and their various categories of billing and named services are a way of getting more money from me. For example, there is a service for ECA, which I have opted, they charge me some thousands for this, but what they have assisted; is just a call, asking me to get it done. I myself ran to get all things done and spent more money in addition to the given money. This ECA Service could have been one of the services in their main package itself, but they are separately billing everything to draw out more money from customer.
About the quality of the services that they provide aren’t worth the money. They only share the common information with you in a fixed frequency which is available openly in the Canadian websites. I wasn’t totally expecting that. I was expecting a compete guidance and details on the hidden opportunities and their expertise on faster immigration, But I never have got that. To say the least about the services provided, if you are educated enough to browse on the internet then, you will not require any of their services.
They have made me to opt for the services that I can’t even use before I finish preparing the pre requirements. It is their responsibility to provide the service suggestions on a timely manner and give the faithful service to the customers. But their focus was only on the money.
Now I want to opt out of their services and seeking for refund, I had sent mails to the Y-Axis as well, but no response has been received so far.
So, I request the authorities to look into my case and resolve.
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