[Resolved] Yatra.com — about booking not confirmed and amount deduction | |||||
I booked hotel with yatra.com in igatpuri via phone pe and my amount also get deeducted. I received mesaage and trnsaction succesful message from phone pe and my bank account that amount is drducted. But when the payment got succesful i received message saying your bokking is unconfirmed. As my money was succesfully sent to yatra.[protected]@icici. Kindly help me into this. I want my refund or else my booking confirmed as soon as possible. Was this information helpful? | |||||
Feb 7, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 06, 2019 Yatra Online / YatraTrip.in Customer Care's response Hi, Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction and assist you better. Thanks, Yatra Care Jan 06, 2019 Updated by Ani53 I made successful payment of my bokking via phone pe and when amount get deducted i got message saying bokking unconfirmed or failed..so i need mu refund Verified Support Jan 06, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greeting from Yatra.com! Request to kindly share your registered email Id used at the time of booking for us to assist you better. Regards Yatra Care Verified Support Jan 06, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer. Greeting from Yatra.com! As per our finding our team was in contact with you and refund of INR 1368.00 has been processed from our end on 5th Jan 2019 in the same mode of payment. Please note if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care | |||||
 1 Comment | |||||
Comments
[protected]@gmail.com this is my email id from which i did transaction
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001