[Resolved] Yatra Online / Yatratrip.in — Europe trip scam | |||||
I Nitinkumar from Maharastra booking id YH3118032 booked for europe in less than 1 Lack . actually i came hear for australia trip & diverted for big aportunity of sell. Then i book my trip at delhi base office Mrs.Ridhi chopra as a first care taker from Yatraonline. Then they transfer case to Mr.Gourav who is yatra expert. He send me email (3 diff type packge absulatly diff frm my packege) & i cant sleep that night. after all 10 to 15 emails for paper working. This deparment is phone less work for customer frastration. i bookon 7 jan from that day i realize what is tension & frastration. Then they given handover to pune base uddan agent. they send me 3 to 5 emails reharding my packege but i fail to meet him by their working criteria or anything else. Uddan having some parttime college student to handel the case for Schengen visa. I have better idea for abrod visa by my passed trip to 3 countrys. Lastly i make paper work.that time i realize that it is simple for any tourist company & it is daily work for him. This department is only with phone ( no meetup) at 9 pm & day time phone is unanswered. upto this stage i pay 1.20 k to yatra. By this type of working lead in my schengen rejection visa. I think which is not unexpected to yatra people. because that moment they send me Thiland packege msg on my mobile with out tension & also given advice that do not retry for schengen visa in between 6 month consulate blacklist me. So thiland is better for me. but I write apale to France consulate which is also unanswers yet. I am self emplyer with 10 year IT returned & go for tour purpose with my wife & i have big assestes in india. Then where is actual fault done. My own conclusion is Behind the europe trip their will be some White cooler scam. They given me panelty of 60 k as cancelation but i have not guilty for that. I have guilty for my own credit & frasteration. So i knob the door for NCH- National consumet desk for "consumer right" is my upcoming way. "Why they not handle my case properly" is my tagline for that or "They given me packege for companys any polycies for illigal earning". So God given me power for solve it. i also given challenge to Yatra.com for they wested my 60K & i also capable & wanted to weast 60 K extra for my answers behind it. This writing is not a slip of the pen each and every word is by my own experience in your Yatra And it was a decisive battle for me. Thank you in advance and also waiting your kind reply. Was this information helpful? | |||||
Apr 22, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 17, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Nitin, Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Mar 17, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Nitin, Greetings from Yatra.com! We would like to inform you that your visa got rejected by embassy and decision of approving or rejecting the visa application is a sole discretion of Embassy/Consulate. Team has already shared the terms and conditions before confirming the booking. As per our records, refund of INR 60, 000 has already been initiated on 08 Mar and it should have credited in your account. We regret. However, we would not be able to process the further refund. Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com. Best Regards, Yatra Care Verified Support Mar 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Nitin, Greetings from Yatra.com! We have checked and found that visa acceptance or rejection is in embassy's control and Yatra doesnot have any control on the same. We have also shared the terms and conditions with you prior confirming the booking that in case of visa rejection there would be no refund. Still, We initiated the refund of INR 60, 000 and it should have credited in your account. We regret. However, we would not be able to process any further refund and this stands closed from your end. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
we expect your brif not Monotonous answer as a no reply email.
What about created question behind the hole.
Why your working lead to refuse our visa.
also given us Annexture of our 60000 which you have chared in Name "Booing amt".
also given us 5 customer list from maharastra who have complited trip of Europ by Yatra.
My own conclusion & i reallize by own that the yatra staff beheviour says me " They have guarranty for refuse the customer schengen visa" by their own Cairless & insaen work.
Thank you in advance...