[Resolved] Yatra Online / Yatratrip.in — jet airways refund not received | |
I had booked round trip jet airways flight from bangalore to london for april 18th. My yatra reference number is[protected]. The flight was canceled and i got an confirmation email from jet airways stating they have processed the refund to yatra on april 17th. Jet had processed all refund before april 20th. I have sent the confirmation email to yatra customer care escalation manager on email and his whatsapp number. I have multiple emails from yatra starting from may stating i'll get my refund in 45 days.in june they said another two weeks. It's august and there's no sign of refund. They're not changing the story stating they can process it once airline gives them. The airline has already given the refund and my other friends who booked it via make my trip and goibibo have got their refund as they cancelled it before april 20th. Yatra is not returning the money inspite of confirmation from jet airways. This is inadmissible and clear theft of money from a customer. Was this information helpful? | |
Sep 7, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Aug 05, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Shweta, Greetings from Yatra.com! We regret the inconvenience you have faced, kindly allow us time to go through the query and assist you, we will connect with you shortly. Request your patience in the interim. Best Regards, Yatra Care Verified Support Aug 07, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Shweta, Greetings from Yatra.com! We would like to apprise you that our refund team is working closely with Jet Airways to get your refund processed at the earliest. Your refund is under a continuous follow up with the airline. You shall promptly receive email communication from us, as soon as your refund is processed by the airline and initiated from our end. Regards Yatra Care | |
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I am facing the same issue as you, have also raised a complaint against Yatra! They need to be penalised for robbing customers of their money.
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