Yatra Online / Yatratrip.in — Refund details Yatra ref[protected]

Hi,

I have booked the 1 tickets of indigo through Yatra for the aforementioned date 30/May/2020. Please find below the details of bookings :

PNR: XD34JB ( Amount to be refunded: 21, 840.)

I have cancelled the tickets on 15th march 2020 as I received an email from Indigo regarding re-scheduling of flight.

I opted to cancel the flight with full refund option as this option was mentioned in that particular email and I also received a credit note regarding the same on 26/march/2020 which was uploading with this. Indigo airlines has refunded full amount to booking agency i.e Yarta and given mail confirmation to us. I am taking continuous follow up with your support team and getting auto reply stating the refund status. On 29th May I have received the mail from Yatra, stating my refund is processed and the refund amount will reflect in my bank account in 2 to 7 bank working days. Still I have not received the refund and now on 5thJuly I have received a mail from Yatra that the refund amount of Rs. 21590 /- is transfer to user money .

I have cancelled my tickets before lock down on 15th march and that is to as per the option given to us due to reschedule of flight. Please transfer tha refund amount to my account as soon as possible to avoid legal proceeding as this against the guidelines given by department of civil aviation, government of India, as once airlines refunded full amount to agency, then agency has no right to keep the money with them

I am not a regular passenger travel through airlines, In near future i do not have any plan to travel with air, so you are requested to please transfer my refund amount in my account

Thanks & regards,

Deepali Deshpande
Cell no : [protected]
Email ID : [protected]@gmail.com