[Resolved] Yatra Online / Yatratrip.in — bus booking cancelled... yatra has not informed us.. bus provider says they have informed and money is refunded

Deepti Raool

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400104

Dear yatra,...

Pls find the confirmation mail for the bus booking schedule on 12th april 2019.. At 8.10pm.. On that day when called the bus provider to know the where about of the bus we were informed that the bus has been cancelled 2days before and the money had been refunded.. On asking why weren't informed prior they said very coolly contact yatra...

The service of your team is pathetic as i was not informed about the cancellation nor the money is refunded.. It's showing as scheduled and i m getting mails for feedback.. I was traveling with my senior citizen parents and children and this last minute cancellation has caused lots of mental trauma and inconvenience.. We had already done further booking of resorts and return tickets. We had to leave on 12th. Due to your inefficiency i had to incur additional 4200 and book non ac sitter in national bus service.. Had we we're informed prior i would have done alternate arrangements. The bus service has informed that the money is already refunded then why is it not credited back to my credit card. Moreover i want refund of 4200 also which i had to incur due to your neglegence..
We have trusted yatra for his service but this time it was very painful as my parents and children have suffered a lot during the journey.. As it was at last minute we had no choice to take a non ac bus till ratnagiri and then rickshaw further to ganapatipule..

Kindly refund my money at the earliest

Deepti raool
[protected]

On fri, mar 29, 2019, 11:28 pm yatra.com wrote:

Yatra.com
Customer support
[protected]@yatra.com
[protected]@yatra.com
.

.

Dear mr. C s devarajan,
Congratulations! Your bus booking is confirmed.
Booking reference number[protected]
Please find your e-ticket attached with this email.

.

Bus details

Mumbai
12 apr 2019 |07:30 pm boarding time
08:10 pm ganpatipule
13 apr 2019 | 07:00 am
Pnr
44v65rcb
Duration: 11:30:00
Operator
Sai travels chembur
A-c sleeper (2+1) boarding point
Goregaon (E)- end of bridge near indian oil petrol pump, goregaon (E)- end of bridge near indian oil petrol pump, goregaon (E)- end of bridge near indian oil petrol pump
Seat no (S)
10l11l12l13l14l9l seat type
Slslslslslsl operator pnr
90944873
For boarding point & timing related queries, please contact the bus operator:[protected], [protected]
Passenger details
Master. Aryan raool (Child)
Mr. C s devarajan (Adult)
Mrs. Deepti raool (Adult)
Miss. Drisana aich (Child)
Mrs. Kabita saha (Adult)
Mrs. Indira devarajan (Adult)
Payment details
Total fare rs.6300.0
Ewallet amount used rs.50.0
Ecash earned rs.250.0
Amount paid rs.6250
Total amount
Payment received via quick book rs.6300.0
Confirmation details have been also sent to: sms: +91 [protected]
Wishing you a happy journey!
Yatra.com

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Terms and conditions
Valid identity proof is mandatory to travel
Partial cancellation is not allowed
Bus tickets can be booked online at www.yatra.com and through yatra mobile app only
All bus bookings can be cancelled online from my bookings section under customer support on our website www.yatra.com
For assistance with existing booking, please contact us at [protected]@yatra.com between 10 am to 7 pm only.
In case of any urgent cancellation, please write to us at [protected]@yatra.com. We will confirm status within 24 hours
For assistance other then cancellations, please write to us at [protected]@yatra.com and we will revert within 24-48 hours
Ecash earned on bus can be redeemed for bookings bus, flights and hotel bookings as per terms. Please log in to our website www.yatra.com for detailed terms and conditions
Important:
Please do not reply to this email. It has been sent to an email account that is unattended. Please add [protected]@yatra.com to your contact list and address book to ensure that you recieve communication related to your booking from yatra.com

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May 29, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Deepti,

Greetings from Yatra.com!

We regret the inconvenience you have faced, As checked our team was in contact with you and working on your query and as checked refund of INR 6300 is under process from our end in the same mode of payment through which you have made the booking. Also, we have raised to our vendor regarding your additional amount. Please allow us 24-48 hrs.

Regards
Yatra Care

Verified Support

Apr 26, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Deepti,

Greetings from Yatra.com!

This is with regards to your bus booking under Yatra reference number[protected].

As per records our team was in contact with you and this has been discussed. We have checked the shared invoice and found that you have paid the amount of INR 4200.00 for your new bus booking and we have already refunded the amount of INR 6300.00 which you have paid to us.Hence, no refund due from our end since new ticket purchased by you has a lower cost.

Regards
Yatra Care